The other day I found a Social Media agency bio that claimed being able to increase a fan base from 1k to 100k in the space of a few months which naturally made me throw up, but then I realised just how many agencies get big bucks based on bold (but not impossible) claims like this. I ranted on Twitter for a little while and reached the conclusion that South African brands and businesses need to be educated on what Social Media is, what it can do and what they should consider a success so that people aren’t being conned out of their money anymore.
Most brands and businesses in SA are still largely traditional, and are thus taken for a good old ride by agencies who will present them with a standard Social Media offering awash with buzzwords and bullshit statistics. More often than not, these agencies will convince client that Social Media is all about reach (maybe a little footsie talk about engagement too) and ultimately, they’ll get a nice fat sum to work with.
But that’s not how any of this works in my opinion.
Sit down with you client, acquaint yourself with their business, what their inspiration is, their goals and exactly what they expect to get out of Social Media. And then customise your strategy, target according to their desired audience, work your ass off so that their ROI is meaningful, so that their brand is positively affected by your work.
Establish whether they are local, regional or national, who they want to reach and where, then apply your knowledge of the industry, of influencers and the tone the business needs to take on. Social Media is so far past the point of every brand being witty and clever and sarcastic, it’s a way to reach consumers and fans on a human level beyond the theatrics we’ve become so used to.
Keep in mind that the nature of content differs from brand to brand and then requires optimisation from platform to platform, don’t be a doos and put a hardware business on tumblr, not unless it’s owned by top-knotted beardos who listen to Vance Joy.
Are they an international publication? Let them get reach, engagement and a kick ass CTR.
Are they a family run bakery? Help them engage with their customers, promote their yummies and reach new fans who are able (read: in the area) to visit.
Ain’t nothing standard about Social people, if it isn’t custom, it isn’t working.